- Email: nellp7@yahoo.com
- LinkedIn: linkedin.com/in/carnellpoteat
- GitHub: github.com/C-Nell
Professional Summary
Platform and automation engineer with enterprise experience designing and supporting automation across Windows Server, Red Hat Enterprise Linux, Red Hat OpenShift, and Ansible Automation Platform environments. Skilled in Python, PowerShell, GitHub Actions, Argo CD, Keycloak, PostgreSQL, REST API integration, custom Red Hat Developer Hub and Backstage plugin development, server automation, and automated reporting. Experienced in building self-service workflows that connect ServiceNow approvals with downstream infrastructure automation.
Experience
Internal Revenue Service
IT Specialist
November 2022 – Present
- Engineered and support enterprise automation for Windows Server and Red Hat Enterprise Linux provisioning, configuration, validation, lifecycle management, and decommissioning.
- Built and administered Ansible Automation Platform job templates and workflows that standardize server operations and reduce manual execution.
- Developed reusable automation applications and services using Python, PowerShell, Bash, YAML, REST APIs, and PostgreSQL.
- Deployed and support containerized automation services in Red Hat OpenShift using GitHub Actions and Argo CD-based CI/CD and GitOps workflows.
- Developed custom Red Hat Developer Hub and Backstage backend plugins, REST API endpoints, scheduled services, and self-service automation integrations.
- Architected and implement a scheduled ServiceNow REST API polling workflow that validates approved server requests and supplies eligible records to downstream automation processes.
- Integrated Red Hat Developer Hub and Backstage with Ansible Automation Platform, GitHub Actions, ServiceNow, PostgreSQL, Keycloak, and internal APIs.
- Designed PostgreSQL schemas and automated reporting processes for workflow state, job tracking, approval records, server-build results, failed tasks, and operational metrics.
- Diagnosed complex application, authentication, database, deployment, plugin, API, and automation failures while partnering with infrastructure, platform, security, and operations teams.
EY
Full Stack Software Engineer
February 2022 – September 2022
- Developed and supported full-stack applications using Java, Spring Boot, JavaScript, HTML, and CSS.
- Built REST APIs and backend services using Spring Framework and Spring Boot.
- Worked with PostgreSQL databases and application data-access components.
- Used test-driven development practices to develop and validate application functionality.
- Collaborated with developers through Git-based workflows, code reviews, and agile development practices.
- Supported application troubleshooting, defect resolution, and software enhancements.
Zip Code Wilmington
Student Software Engineer
October 2021 – January 2022
- Completed an intensive software-development program focused on Java and full-stack application development.
- Developed applications using Java, Spring Boot, JavaScript, HTML, CSS, and PostgreSQL.
- Practiced object-oriented programming, test-driven development, data structures, algorithms, and REST API development.
- Worked with Apache Kafka, Git, GitHub, relational databases, and collaborative development workflows.
- Built individual and team-based software projects using agile development practices.
Technical Skills
Platforms and Operating Systems
Red Hat OpenShift · Windows Server · Red Hat Enterprise Linux · Linux · Containerized Applications
Automation and Configuration Management
Ansible Automation Platform · Ansible · Python · PowerShell · Bash · YAML · Server Automation · Infrastructure Automation · Workflow Automation · Configuration Management
DevOps and GitOps
GitHub Actions · GitHub · Argo CD · GitOps · CI/CD · Automated Testing · Deployment Automation · Artifact Management
ServiceNow and Enterprise Integration
ServiceNow REST APIs · Scheduled API Polling · Approval Status Queries · Approved Server Request Processing · Ansible Automation Platform APIs · GitHub APIs · Internal REST APIs · API Integration · Workflow Orchestration
Identity and Security
Keycloak · Authentication · Authorization · Role-Based Access Control · Identity Integration · Service Accounts
Development
Custom Plugin Development · Backend Development · TypeScript · JavaScript · Python · Node.js · REST APIs · JSON · Java · Spring Boot · Spring Framework
Databases and Reporting
PostgreSQL · SQL · Automated Reporting · Server-Build Reporting · Operational Metrics · Failure Analysis · Workflow Tracking · CSV Reporting · Data Collection
Developer Platforms
Red Hat Developer Hub · Backstage · Custom Backend Plugins · Scheduled Background Processes · Self-Service Automation
Additional Skills
Technical Documentation · Troubleshooting · Systems Integration · Platform Engineering · Agile Development · Git
Education
University of Phoenix
Master of Information Systems
Computer and Information Sciences
2010
University of Phoenix
Bachelor of Business Administration
2007
Certifications
CompTIA A+
Selected Technical Projects
ServiceNow Polling and Automation Integration
Designed and implemented a scheduled polling workflow that queried the ServiceNow REST API for approved server requests. The process validated returned records, retrieved approved server data, and supplied the results to downstream automated server-management workflows.
Red Hat Developer Hub Automation Integration
Developed and supported Red Hat Developer Hub and Backstage integrations with Ansible Automation Platform, GitHub Actions, ServiceNow, PostgreSQL, and internal REST APIs. The workflows support automation launches, approval tracking, persistent workflow state, reporting, and failure handling.
Automated Server Reporting
Developed automated reporting processes that collect server-build status, failed tasks, execution results, workflow data, error details, and operational metrics from Ansible Automation Platform.
Server Automation
Developed and supported Python, PowerShell, Bash, YAML, and Ansible automation for Windows Server and Red Hat Enterprise Linux provisioning, configuration, validation, reporting, and lifecycle management.
Custom Plugin Development
Developed custom backend plugins, API endpoints, scheduled processes, and integrations to extend self-service automation capabilities within Red Hat Developer Hub and Backstage.